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Live stream bit rates

Live Events

Presenter Video, Screen Share (video bridge), and Inline Videos If you're broadcasting telephone...

Updated 2 years ago by Matt Engel

Request live captioning and professional transcription services

Professional Services

Request professional captioning and transcription services for any event. You can request: Rea...

Updated 2 years ago by Matt Engel

Request upgrades to your account (Essential, Professional, and Enterprise plans)

Getting Started

If you purchased a Professional or Enterprise license, you can add optional features to your acco...

Updated 2 years ago by Matt Engel

Update a professional services request (Essential, Professional, and Enterprise plans)

Getting Started

If you requested additional features, event management services, or transcription services, you c...

Updated 2 years ago by Matt Engel

How do I create a certificate?

Event & Portal Setup Event Content

The system requires a .PDF file be uploaded, which will serve as the template that is customized ...

Updated 2 years ago by Matt Engel

Accessing events and attendee portals in China

Event & Portal Setup Event Scheduling & Setup

Due to internet restrictions on China, some viewers may have trouble accessing the standard Event...

Updated 2 years ago by Matt Engel

Allow people to attend an event without registering

Event & Portal Setup Registration & Landing Pages

If you do not want to collect any information from attendees, set up the event with no registrati...

Updated 2 years ago by Matt Engel

Admin App Guide for Okta SAML Integration

API & SAML Documentation SAML Documentation

Prerequisites AML Background Users that need to be enabled for SAML login will need an existing ...

Updated 2 years ago by Matt Engel

Webcast Attendee guide to SAML SSO

API & SAML Documentation SAML Documentation

SAML Background Security Assertion Markup Language 2.0 (SAML) is a standard for securely exchang...

Updated 2 years ago by Matt Engel

How can I update my account details (Username, Password and/or Email Address)?

Getting Started Account Settings

The Account Details page allows you to access your account information, including the Username, P...

Updated 2 years ago by Matt Engel

Overlay video specs and requirements

Event & Portal Setup Event Content

For Live, On-Demand, and Simulated Live events. You can upload as many as 10 overlay videos to y...

Updated 2 years ago by Matt Engel

What types of reports can I get on my event

Reports & Recordings Reports

There are two types of reports that you can run on your events: an Audience Details report and an...

Updated 2 years ago by Matt Engel

Primary media clip specs and requirements

Event & Portal Setup Event Content

You can upload as many media clips to your event as you like and include them in your On-Demand o...

Updated 2 years ago by Matt Engel

Set up an event in another language

Event & Portal Setup Event Scheduling & Setup

Language templates contain many common text elements translated from English to other languages. ...

Updated 2 years ago by Matt Engel

Embed a webcast in another website

Event & Portal Setup Event Scheduling & Setup

You can embed your webcast in another website using an iframe element. Depending on your desired ...

Updated 2 years ago by Matt Engel

Event Reports FAQs

Top FAQs

This article covers frequently asked questions about event reports. Unless otherwise noted, the a...

Updated 2 years ago by Matt Engel

Create and schedule a Simulated Live event

Event & Portal Setup Event Scheduling & Setup

Simulated Live events are recordings that are broadcast at the date and time you schedule. You ca...

Set up Guest Administrator accounts

Event & Portal Setup Event Scheduling & Setup

After scheduling an event, invite your presenters, moderators, and schedulers and give them Guest...

Limit presenter actions in the Live Studio

Event & Portal Setup Event Scheduling & Setup

Control what your presenters see and what they can interact with in the Live Studio during the ev...

Change the event window layout for a recorded event

Event & Portal Setup Event Scheduling & Setup

For Live, On-Demand, and Simulated Live events. Use layout switching in a recorded event to chang...