Request live captioning and professional transcription services
Request professional captioning and transcription services for any event. You can request:
Before you begin
You must create and schedule your event before requesting captioning or transcription services. Make a note of the client ID found in your welcome email and the event ID found in your new webcast confirmation email. You will also need to know the event type, the telephone or video broadcast type, and the estimated participants you scheduled for the event to complete your request.
- If you have a Standard or Premiere webcast plan, go to the Captioning and Transcription Request site.
- If you have an Essential, Professional, or Enterprise webcast plan, go to the Professional Services Request site.
During the Live event
If you requested live captioning, the captioner will join the event 30 minutes before the scheduled start time and send a welcome message in the Live Captions tab. This is your confirmation that the captioner has joined and is ready for the event.
After the event
If you requested timed captions, you must upload the caption file to your replay, On-Demand, or Simulated Live event. To learn how, see Add captions to a recorded event.