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Event Branding & Customization
The event landing page is the entrance to your event. It contains the event title and date, a reg...
Webcast network requirements for presenters
Network requirements for presenters can be accessed here: https://webcasts.com/networkresources/ ...
Echo, Feedback or Distortion of Event’s Audio and/or Video
If there is an issue with the audio and/or video quality, start by determining if it is an issue ...
Investigating a Presenter Issue
To investigate a presenter issue, please have the presenter capture the details below. For self-s...
Screen share not connecting or not displaying to viewers
This troubleshooting article addresses issues related to screen sharing. Issue You’re a present...
Telephone Events - Speaker Can't Connect
Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your tel...
Telephone Events - Bridge Disconnected / Issue with Bridge During Event
If there is an issue with an individual presenter's line, it should impact their audio only. In t...
VCU Events - Can't Connect / Sitting on "Connecting" Screen / "VCU Dial Out Failed" Message
This troubleshooting article addresses issues related to the VCU stream not connecting to the eve...
Video Bridge Events - Guest Presenter or Presenter Disconnected
If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video...
Webcam broadcasts - Stream not connecting
This troubleshooting article addresses issues related to connecting the webcam stream to the even...
Webcam Events - Message stating "Access to your webcam is required to continue"
This message indicates that the computer’s video and audio sources are already in use or access i...
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