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Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your telephone, select the Phone Audio tab in the Presenter Bridge section. The system should display a local dial-in number and Passcode for the presenter. Presenters can...

If there is an issue with an individual presenter's line, it should impact their audio only. In this case, have the presenter hang out or disconnect and join the Presenter Bridge again. If there is an issue with the phone bridge, it should impact all presenter...

This troubleshooting article addresses issues related to the VCU stream not connecting to the event. Issue The moderator is unable to connect the VCU stream to the event when dialing out to the VCU from the Live Studio or when dialing in to the event. Can’t ...

If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video Bridge in the Live Studio. An Admin needs to join the Video Bridge to connect and start the presentation. If an Admin has not joined the Video Bridge, you will se...

This troubleshooting article addresses issues related to a presenter's audio or video stream not connecting to the video bridge. Issue In the Live Studio, presenters are unable to connect their video stream to the video bridge. Troubleshooting Before conne...

This troubleshooting article addresses issues related to connecting the webcam stream to the event. Issue You're a moderator and you connect the webcam stream, but it doesn't connect so that you can start the event. The connecting screen displays the video p...

This message indicates that the computer’s video and audio sources are already in use or access is blocked.  Please follow the troubleshooting steps below: You should see a prompt in the browser asking if you would like to use your webcam/microphone. Click ...

After you enable third-party analytics for an event you'll be able to track the pages registrants land on, including the registration page, the event window, and the page registrants see when the Player is set to Closed. The following table explains the page ...

For more detailed metrics on viewer activity, you can use the Third-Party Analytics feature to send data such as page views, unique viewers, and more to your preferred analytics solution. This feature is available for individual events and portals. Supported ...

The Audience Totals graph will provide a visual breakdown with totals and percentages of registrationsand viewing sessions, which is highlightedby viewing type (Live, On-Demand and/or SimLive). For live events, the Attendance During Live Event graph tracks the...

Extend your event’s global reach by pairing your webcast with Interprefy's interpretation widget. Interprefy allows multi-language support by providing viewers with real-time interpretation in multiple languages. The audio interpretation widget can be added to...

Released: July 31, 2021 This release includes the ability to copy a portal, new search and live indicators for Attendee Portals, marketing consent tracking for registration forms, folder template enhancements, VoIP audio and reporting templates for all users,...

Released: November 24, 2021 This release introduces four new landing page layouts, increases the video bridge capacity to 20, and offers a bulk registration add-on. These release notes also highlight other recent changes and improvements. New features and up...

Released: April 11, 2021 New features Video bridge events support 15 webcam presenters (up from our previous limit of 10). A new filmstrip layout supports two main speakers on top with others in a filmstrip below. You can promote a speaker to the top and p...

Released: January 16, 2021 New features Except for 480p video, these features are available by request. If you'd like the feature added to your account, contact your account representative. Improved high resolution video for your events: All webcast ev...

In-event surveys are a great way to keep attendees engaged during your event through surveys, polls and quizzes. This video provides an overview of the In-event Survey feature, and shows how to set up a survey, send it to the audience, and view various survey ...

Post-event surveys are a great solution to survey your attendees, or evaluate them with a short quiz or a test once your event is over. This video provides an overview of the Post-event Survey feature, and shows how to set up a survey, manage the survey, and v...

If you schedule a Simulated Live event to be recorded and then decide you'd rather upload pre-recorded media, you cannot convert the event directly. Instead: Before you begin, create a custom calendar reminder for the actual broadcast date and update the ev...

When you convert a Live event into a Simulated Live event or change a Simulated Live event from live acquisition to pre-recorded content, the Event Reminder Emails option is no longer available. To send reminder emails for a converted event, create a follow-up...

Schedule one or more emails to be sent after the event ends to promote future events, gather feedback, and reconnect with attendees. You can send emails to registrants who attended the Live event, attended the Simulated Live event, watched the On-Demand event ...