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Attendee FAQs

Troubleshooting

This article covers frequently asked questions about attending an event. How do I register for t...

Updated 1 week ago by Matt Engel

Submit a support request

Contact Support

If you'd like to provide more detail, you can open a case with the support team. Visit our Contac...

Updated 2 weeks ago by Matt Engel

Webcast Support Numbers

Contact Support

Use the telephone numbers below to access live phone support:US Local:  1-646-712-9345 US Toll F...

Updated 2 weeks ago by Matt Engel

Access Live Chat Help

Contact Support

Live chat is available to Administrators should assistance be required. Click on the chat icon in...

Updated 2 weeks ago by Matt Engel

Webcast 6.1.11 Release Notes

Documentation

Released: June 27, 2025 This release introduces updates to our Reporting API's Event List and Au...

Updated 2 weeks ago by Alicia Morici

PowerPoint Best Practices

Event & Portal Setup Event Content

General Best Practices PowerPoint slides need to be uploaded in advance. Slides should be upload...

Updated 2 weeks ago by Matt Engel

Upload Slides to an Event

Event & Portal Setup Event Content

The webcasting platform allows presenters to upload their presentation content so it can be displ...

Updated 2 weeks ago by Matt Engel

Bypassing Netskope for improved performance

Live Events

Method-1 (Sample Configuration): Bypassing using Custom Firewall Application If the exception tr...

Updated 3 weeks ago by Matt Engel

Quick Start Training (9 mins)

Training Videos Event Setup

Welcome to your webcast account! In this video you'll learn how to sign in to your account and us...

Updated 4 weeks ago by Matt Engel

Webcast API Documentation

Documentation

Use APIs to create and update events, allow attendees to register from third-party registration s...

Webcast 5.6 Release Notes

Documentation

Released: July 31, 2021 This release includes the ability to copy a portal, new search and live ...

Webcast 5.6.5 Release Notes

Documentation

Released: November 24, 2021 This release introduces four new landing page layouts, increases the...

Webcast 5.5 Release Notes

Documentation

Released: April 11, 2021 New features Video bridge events support 15 webcam presenters (up fr...

Webcast 5.4 Release Notes

Documentation

Released: January 16, 2021 New features Except for 480p video, these features are available by ...

Webcast 6.0 Release Notes

Documentation

Released: April 6, 2024 This release introduces a refreshed Video Bridge experience with some ad...

Updated 1 month ago by Alicia Morici

Webcast 5.8 Release Notes

Documentation

Released: August 13, 2022 This release introduces three new grid layouts for video bridge events...

Webcast 6.1 Release Notes

Documentation

Released: September 8, 2024 This release introduces a new, intuitive Video Bridge Presenter List...

Updated 1 month ago by Alicia Morici

Webcast 5.7 Release Notes

Documentation

Released: April 9, 2022 This release introduces an option for presenting pre-recorded videos in ...

Webcast 5.9 Release Notes

Documentation

Released: November 19, 2022 This release introduces 1080p streaming video, the ability to add li...

Updated 1 month ago by Matt Engel

Webcast 5.10 Release Notes

Documentation

Released: June 24, 2023 This release introduces Automated Live Captions and the Video Clip Recor...

Updated 1 month ago by Alicia Morici