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Telephone Events - Speaker Can't Connect

Troubleshooting

Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your tel...

Telephone Events - Bridge Disconnected / Issue with Bridge During Event

Troubleshooting

If there is an issue with an individual presenter's line, it should impact their audio only. In t...

VCU Events - Can't Connect / Sitting on "Connecting" Screen / "VCU Dial Out Failed" Message

Troubleshooting

This troubleshooting article addresses issues related to the VCU stream not connecting to the eve...

Video Bridge Events - Guest Presenter or Presenter Disconnected

Troubleshooting

If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video...

Video Bridge Events - Speaker Can't Connect

Troubleshooting

This troubleshooting article addresses issues related to a presenter's audio or video stream not ...

Webcam broadcasts - Stream not connecting

Troubleshooting

This troubleshooting article addresses issues related to connecting the webcam stream to the even...

Webcam Events - Message stating "Access to your webcam is required to continue"

Troubleshooting

This message indicates that the computer’s video and audio sources are already in use or access i...

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Webinar Support Numbers

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US Local:  1-646-571-0630 US Toll Free:  1-888-891-7724 UK:  0808 101 7603 Germany:  0800 1801...

Webcast Support Numbers

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US Local:  1-646-712-9345 US Toll Free:  1-888-860-6813 UK:  0203 318 8547 Germany:  0800 1833...