Investigating a Presenter Issue
To investigate a presenter issue, please have the presenter capture the details below. For self-service presentations, provide this information to Support for investigation. For managed presentations, provide this information to your Production Manager.
- Event ID of presentation
- Description of issue
- Screenshot of the issue (if possible)
- Screenshot of System Test results (link below)
- Screenshot of WebRTC Test results (if applicable, link below)
System Test: https://event.webcasts.com/test/advanced
- Allow up to 30 seconds for the test to complete before taking a screenshot of the results.
WebRTC Test (Chrome-Webcam and ScreenShare Events Only): https://www.webcasts.com/test/webrtc.asp
- Click Start at the top of the test. Allow up to 30 seconds for the test to complete before taking a screenshot of the results.