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Getting Started
Learn about flat-rate Operator Assisted features, add-on features, and check system requirements.
Op Assist Features
Services, features, reports, and recording options available for your operator-assisted conference.
Entry options
Ways that participants can join the operator-assisted conference.
Included features
These features are included in the base price of the conference.
Add-on features
Add these features to your operator-assisted conference call for an additional fee.
Operator Assisted Feature Summary
You can request an operator-assisted audio conference in conjunction with your managed webcast. With flat rate pricing, you know when booking how much your event will cost. Flat rate conferences include: Up to 60 minutes of operator-assisted conferencing pe...
Conference Controls System Requirements
To use the Conference Controls, you must have the current version of any of these browsers: Google Chrome Microsoft Edge Mozilla Firefox Apple Safari (Mac devices only) Internet Explorer 10 or 11 (Windows) In addition, to access the Conference Contro...
Conference Controls User Guide
Enhance your Operator Assisted conferencing service using our web-based Conference Controls. Conference Controls give you access to real-time event data from viewing attendee information to the ability to communicate privately with the operator, and have hand...
Book a managed webcast with an operator-assisted conference
You can request an operator-assisted audio conference in conjunction with your managed webcast. Operator-assisted audio allows attendees to dial in to the event with their phones to listen and participate in live audio Q&A. For more information or to book a ...
Greeted entry
For conferences with up to 750 participants. With greeted entry, attendees call in and an operator greets them and directs them to your conference. Operators can also perform enhanced services such as collecting participant information and screening participa...
Passcode entry
For conferences with up to 15,000 participants. With passcode entry, attendees call in and an automated system prompts them to enter the passcode for the conference using their phone keypad. The automated system can also collect participant information.
Audio recording file
Included in the base price of the conference. Editing services are not included and incur an extra charge. If you record your conference, you can receive the recording as a downloadable audio file after the event. Delivery time and format The recording is a...
Click to Join
Included in the base price of the conference. Supports up to 5,000 participants. Click to Join is the easiest way for participants to join a Greeted or Passcode Entry conference. With Click to Join, there’s no need to dial in. Instead, participants open the b...
Conference Controls
Included in the base price of the conference. The Conference Controls are a web-based console designed to help you manage your conference, view attendees, and take questions. The Conference Controls also provide a private channel for speakers and operators to...
Opening script
Included in the base price of the conference. Choose what the operator will say when opening the conference. You can have the operator read a standard script or provide your own custom script. If you'd like to introduce the conference yourself, you can have t...
Participant list report
Included in the base price of the conference. When participants dial in to a conference, you can capture up to 2 pieces of information per participant and receive a summary of all information captured in a participant list report after the event. You can capt...
Pre-conference
Included in the base price of the conference. A pre-conference is included with all conferences by default and can be either 15 or 30 minutes in length. Additional time billed in 30-minute increments. The conference is open to speakers 15 or 30 minutes befor...
Question and answer
Included in the base price of the conference. During your conference, the operator can moderate a question and answer session where attendees can ask questions of the speakers. For example, you may have a single Q&A session at the end of the conference. Or mu...
Test call
One test call is included in the base price of the conference. Additional test calls are not included and incur an extra charge. To ensure a smooth conference, you can book a test call before your live event. Test calls can include the following features: ...
Web-based recording playback
Requires audio recording file. Included in the base price of the conference. Editing services are not included and incur an extra charge. After your conference, make the event recording available for replay at the same link as the Live event and distribute it...
Communication line
Add-on. Flat fee for up to 60 minutes. Additional time billed in 30-minute increments. A communication line is an additional, dedicated voice line between the operator and conference speakers. The communication line is used to coordinate the conference behind...
Editing services
Add-on. Requires recording. Billed in 15-minute increments. You can purchase editing services for a conference recording. We'll edit the recording before it is finalized and made available in your selected formats (audio files or web-based recording replays)....
Transcription
Add-on. Requires recording. Flat fee per conference, up to 60 minutes. Additional time billed in 30-minute increments. After the event, you can receive a text version of the conference. Transcripts are written in English by a professional. Delivery time and ...