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On-Demand events can be an archive of a Live event or an On-Demand only event. On-Demand only events can be created by uploading existing media file(s) or, for audio events, audio can be recorded by phone using the On-Demand Studio. On-Demand events are availa...

Click the Replace Deck in Timeline button in your Slides Library to replace the existing slide deck used in the event.  This option is only available when two or more slide decks have been uploaded to the event. This will replace the original slides with the c...

To set up a Certification Exam, you need to turn this setting on for your event. On the Event Settings page, click Manage Surveys to open the survey management window. Then click the Event Properties button in the top right, check Enable Certificates and Enabl...

For Live, On-Demand, and Simulated Live events. You can upload as many as 10 overlay videos to your event and share them with the audience. For Live events, you are limited to 10 videos whether you launch them inline or in overlay windows. For On-Demand and S...

General Best Practices Some advanced PowerPoint features are not recommended for use in your presentation. To optimize your slide decks for your Webcast presentation, please use the following as a guideline: Use PowerPoint 2007 or later to create your slid...

You can upload as many media clips to your event as you like and include them in your On-Demand or Simulated Live event. For events broadcasting video, you can upload video clips. For events broadcasting by telephone, you can upload audio clips. Recommended s...

Embedded fonts are not supported. Before uploading a slide deck to an event, you must remove embedded fonts from the deck. Note: In total, we support over 1500 different font families. We probably already support your custom fonts or can add them for you. Con...

Share pre-recorded video content with your audience during an audio or video presentation. Showcase demos, commercials, sponsor videos, or promotional videos. During the Live event, overlay videos are manually sent by a presenter in the Live Studio from the Ov...

Use primary media clips to upload pre-recorded video or audio content that will share as the primary content for an On-Demand or Simulated Live presentation. For video events, the primary media clip is a video file that displays embedded in the media window o...

Use the links below to download in-depth documentation on a variety of topics. Platform Documentation Feature Documentation Intro Guide Integrated Attendee Telephone Package Platform Guide Screen Share Package Event Setup Guide...

Allow attendees to submit questions during a Live, Simulated Live, or On-Demand event. For Live and Simulated Live events, you can use the Q&A queue to answer questions, prioritize questions to decide which ones you'll answer first, edit answers, and delete q...

If you do not want to collect any information from attendees, set up the event with no registration form and allow people to attend anonymously. To allow attendees to access the event even faster, you can also have them bypass the landing page when they click ...

If you need to reschedule a presentation, update the Broadcast Date and time on the Event Settings page of the setup. Viewers will NOT be notified of this change, so it is recommended you send an Event Reminder email to make the audience aware of the new da...

Click Create New Event in the top left of the admin tool to begin. Select On-Demand as your Event Type and fill in the required information. On-Demand events require an Event Name, Duration, and a Media Type to be defined. Select Audio or Video as your Media T...

By default, your Landing Page Content contains the name of your event, the date and time it begins and an Add to My Calendar button.To customize this information, go to the Registration Options page and open up the Landing Page Content section. Select the Cust...

To add a new PowerPoint deck to your event, click Upload New Slide Deck from My Computer. Click Browse to select a .PPT or .PPTX file from your computer and enter a title you will recognize later. Click Upload to begin processing the slide deck. You will be n...

To reset your password or retrieve your username, go to the Admin portal, and below the login form click Forgot your Username or Password?. Reset your password To reset your password, under Forgot Password? enter your username and then click Reset Password...

This article covers frequently asked questions about attending an event. How do I register for the event? In the event invitation, click the registration link. On the event landing page, enter your registration information and email address in the registrati...

This article covers frequently asked questions about audience Q&A. Recommended reading: About Webinar Q&A Where can I find questions from the audience? For Live events, the Q&A queue displays at the bottom of the Live Studio (for moderators and presenters) ...

If enabled on your account, you may see Simulated Live listed as an Event Type. Simulated Live allows for previously recorded or uploaded content to be broadcast to viewers at a selected date and time, appearing as if the content is live. This allows you to pr...