Webinar Recording and Replay FAQs
This article covers frequently asked questions about event recordings and replays. Unless otherwise noted, the answers apply to Webinar account holders (moderators) who schedule, run, and manage events.
Recommended reading: Download the event recording
How do I record the event?
Live events are automatically recorded when you start the event in the Live Studio. The recording begins when you click Start Webcast and ends when you click End Webcast.
Can I turn off the recording for the event?
No. However, you can prevent attendees from accessing the replay.
Where do I download the event recording?
Moderators can download recordings of completed events from the Admin portal. You can download the event recording as an MP4 file or the event audio only as an MP3 file. Sign in to your account and edit the event. On the Event Summary tab, under Manage Webcast Archive, click Export Webcast as MP4. Once the recording has finished processing, click MP4 created on for the MP4 file. For the MP3 file, click Audio Only created on.
How do I access the replay?
When the event concludes, the replay is available at the same link as the Live event.
If you’re a moderator, edit the event and on the Event Summary tab click View Event. To copy the replay link, on the Event Summary tab, under Event URL, click Copy. You also receive a Webcast Notification email after you create a new event that contains the event link.
If you’re a presenter, sign in to the Guest Admin site and click Audience Webcast Link.
How long until the event replay or recording is available?
Archives are posted at the same link as the live event and typically take about 1-2x the duration of the live event to process, but occasionally may take up to 24 hours due to the volume of events being processed on the system at any given time. An email confirmation will be sent to the event administrator once the archive is available for viewing.
How do I know when the event recording or replay is ready?
Moderators receive a Webcast Notification email when the event is archived successfully. On the Event Summary tab under Event Details, a new section called Manage Webcast Archive displays where you can download the event recording.
Does the replay contain all the content from the Live event?
Yes. Event replays contain all the same content as the Live event, including the audio, video, slides, surveys, and headshots.
Can I edit the event recording after the Live event ends?
Yes. Both moderators and invited guest admins can edit the event recording in the On-Demand Studio and add, edit, and remove content. If you’re a moderator, edit the event and on the Event Summary tab, under Run My Event, click Launch On-Demand Studio. If you’re a presenter, sign in to the Guest Admin site and click On-Demand Studio.
To learn more, see Can I edit the recording of my live event?
Can I prevent attendees from accessing the replay?
Yes. You can close access to the replay. Edit the event and on the Event Summary tab, under Event Access, click Manage Access. In the Manage Event Access window, set the Player to Closed and click Save Changes.