Webinar Question and Answer FAQs
This article covers frequently asked questions about audience Q&A.
Recommended reading: About Webinar Q&A
Where can I find questions from the audience?
For Live events, the Q&A queue displays at the bottom of the Live Studio (for moderators and presenters) or in a separate window (for guest admins who are managing Q&A only).
For Simulated Live events, you can open the Q&A queue in a new window from the Event Summary tab once the event has started. Under Event Setup Checklist, click Manage Q&A.
The Q&A queue refreshes automatically as questions are submitted and answered.
How do I answer a question?
In the Q&A queue, click the New Questions tab if it isn’t selected. Next to the question you want to answer, click Answer and type your response. Then, select whether you want to send the answer only to the person who asked the question or post the answer publicly.
Can I answer questions before the event begins?
Yes. Attendees can submit questions while waiting for the event to start. Any presenter can answer questions before the event is live.
Where can I find questions that have been answered?
In the Q&A queue, click the Answered tab.
Can I change an answer or remove it?
- Change the answer, click Revoke. The question and answer move to the Revoked tab, where they’re no longer visible to the audience. Go to the Revoked tab, click Answer, change the answer, and click Submit.
- Remove the answer, click Delete. The question moves back to the New Questions tab.
I accidentally deleted a question. Can I recover it?
Yes. In the Q&A queue, click the Deleted tab. Find the question you deleted and click Undelete. The question moves back to the New Questions tab.
How do I organize questions from the audience?
You can prioritize questions and then sort the High priority questions to the top of the queue. Or, assign questions to specific presenters.
How do I assign questions to specific presenters?
Create tabs for each presenter to assign questions to them. To create a tab, in the Q&A queue, next to the Revoked tab, click +. In the Manage Tabs window, enter the presenter’s name, click Create, and then click Save Changes. The presenter’s tab displays next to the Revoked tab.
To move a question to a presenter’s tab, in the New Questions tab, next to the question you want to move, click Assign. In the Assign Question window, select the presenter’s tab and click Assign.
Can I ignore questions?
Yes. Attendees can’t see questions until they’re answered, so you can keep questions in the Q&A queue until you’re ready to answer them or not. You can prioritize questions and then sort the Low priority questions to the bottom of the queue. If you won’t answer a question, click Delete to move it to the Deleted tab.
Is there a character limit in the Ask a Question box?
Technically, yes. Depending on the characters used, the Ask a Question box supports questions as long as 22,000 and 65,000 characters – or thousands of words. This is more than enough space for typical questions.