# Professional Services # Get assistance running your event After you schedule an event, you can get personalized assistance with delivering your event. Our event producers join 30 minutes early and provide 60 minutes of assistance during the event. Additional time can be purchased in 30-minute increments. **Note:** Depending on your plan, this is called Live Event Managed Assist, Standard Assist, or Live Event "Assist" Services. At least 48 hours advanced notice is required. If your event is within 48 hours, a rush charge may apply. # Assistance provided The day of your event, the producer will join you and your presenters 30 minutes early and: - Perform audio and video quality checks - Review the speaking order of presenters - Confirm what you plan to present - PowerPoint slides, overlay videos, surveys, screen share, etc. - Demonstrate how to use the presenter controls to push slides, answer Q&A, screen share, etc. - Provide event best practices - Connect audio and video streams and take the event live The producer provides 60 minutes of assistance during the live event and can: - Manage polls and surveys - Watch presenter chats and respond as needed - Assist with technical issues and troubleshooting - Monitor the Q&A queue for technical questions, escalating to Support if needed # Request assistance for an event To request assistance running your event, first sign in to your webcast account, [schedule the event](https://helpgm.webcasts.com/books/event-portal-setup/page/create-and-schedule-a-live-event "Create and schedule a Live event") (as you normally do), and make a note of the event ID. Contact Support or your sales representative or complete the online request form linked in your welcome email (if included). # Get assistance setting up and running your event Ensure your next event runs flawlessly, from start to finish. Our experienced event producers can handle every aspect of your event including setup (we'll create the event for you), presenter training, testing, player design and on-site video capture. **Note:** Depending on your plan, this is called Full Service Event Management, Premium Assist, or Managed Services Webcasting. At least one week advanced notice is required. If your event is within 48 hours, a rush charge may apply. # Services provided With fully-managed event services, a dedicated event producer guides you through all the setup and production stages to prepare for your event. This includes: - A kick-off meeting with presenters and stakeholders and follow-up milestone meetings, as needed - Event setup, branding, and customization - Custom event page with registration and in-event player design and setup - Design and distribution of registration confirmation emails and reminders - Security settings - Presenter training, including a hands-on demonstration of our Live Studio On the day of the event, a professional live event producer runs the event for you. For more information, see [Get assistance running your event](https://helpgm.webcasts.com/books/managed-services/page/get-assistance-running-your-event "Get assistance running your event"). # Request assistance for your event Contact Support or your sales representative or complete the online request form linked in your welcome email (if included). # Have a professional emcee host your event Available for video bridge events only. For a polished experience, have a professional emcee host your event. An emcee speaks directly to your attendees and presenters, and manages the flow of the event for you. They can appear on camera or stay off camera. # Services provided The emcee will join your event early, during the pre-event review, and introduce themself. During the event they: - Provide opening and closing remarks - Deliver presenter introductions and announcements - Manage webcam layouts, ensuring the right presenters are on stage - Facilitate Q&A - Perform other speaking tasks as requested by you We recognize that every event is unique and our emcees are ready to adapt to meet your needs and expectations for the event. # Request an emcee for an event To request assistance running your event, first sign in to your webcast account, [schedule the event](https://helpgm.webcasts.com/books/event-portal-setup/page/create-and-schedule-a-live-event "Create and schedule a Live event") (as you normally do), and make a note of the event ID. Contact Support or your sales representative or complete the online request form linked in your welcome email (if included). # Integrated audience phone bridge rates The integrated audience phone bridge can be used to allow audience members to listen to the presentation on their telephone, rather than through their computer. These rates are per minute/per user and apply to webcast attendees only. Presenters do not accrue charges for using the integrated phone bridge service. [Check the integrated audience phone bridge rates ยป](https://www.webcasts.com/rates/telephony/integratedaudio/) # Managed event security options Make your managed event more secure by managing who can access your event and how. Secure your event with password protection, pre-authorized sites, and by approving and blocking email addresses, domains, and IP addresses. To include the following security features, contact your event production manager and provide them with any required documents at least 1 business day before the event. **Note:** Information in this article is for managed events customers. If you have a webcast license, you can set these security options and more in the Webcast Admin portal, on the Security tab for your event. # Referral checking Use referral checking to ensure that viewers can only join the event if they click on the event link hosted on authorized sites you specify. This feature also prevents viewers from sharing the event link with others. Recommended if you plan to post your webcast link on other sites, such as Intranet sites. # Password protection Require viewers to provide a password when joining the event, registering for the event, or both. - Password protected login - Viewers must enter a password to attend the event. By default, viewers receive the password in the registration confirmation and event reminder emails after they register for the event. For additional security, the password can be removed from these emails, and we provide the password for you to distribute in your event invitations. - Password protected registration - Viewers must enter a password to complete the registration process. We provide the password for you to distribute in your event invitations. # Limit access by viewer email address and email domain You can restrict access to your event by approving or blocking specific viewer email addresses and email domains. Before the event, provide your event production manager with an Excel file that includes the email addresses and domains you want to invite and block. # Limit access by viewer IP You can restrict access to your event by approving or blocking specific viewer IP addresses. You can use this feature if your viewers will attend the event from specific office locations. **Note:** Do not use this feature if your viewers will be attending the event from home or in a public space. Before the event, have your IT team provide your event production manager with a list of approved IP addresses. # Request live captioning and professional transcription services Request professional captioning and transcription services for any event. You can request: - Real-time captions that display to the audience during the Live event - Timed captions as an VTT file that you can add to your event replay or to an On-Demand or Simulated Live event - A professionally written transcript of the event in the original event language - A professionally translated version of the original event transcript - Professionally translated versions of the original timed caption file in up to three languages By default, captions and transcripts are provided in the original event language. **Note:** Live captions do not display in the event replay or the event recording. To include captions in the replay and recording, request a timed caption file (on-demand or post-event captions) for uploading to the replay. ## Before you begin You must create and schedule your event before requesting captioning or transcription services. Make a note of the client ID found in your welcome email and the event ID found in your new webcast confirmation email. You will also need to know the event type, the telephone or video broadcast type, and the estimated participants you scheduled for the event to complete your request. ## Ordering notes - Request live captions at least 5 business days before the event and request transcripts and translated transcripts at least 2 business days before the event. - When requesting live captions, send reference materials that will be used during the event, such as slide decks, to [GlobalReservations@webcasts.com](mailto:globalreservations@webcasts.com). - If you plan to edit the webcast replay, wait to request a post-event transcript or caption file until **after** the Live event. Make any edits first and republish the event replay in the On-Demand Studio, then submit a request. This ensures that the transcript matches the final event audio and the caption file is in sync. **To request captioning and transcription services:** - If you have a Standard or Premiere webcast plan, go to the [Captioning and Transcription Request](https://fs30.formsite.com/tpforms/qks3im3van/index.html "Captioning and Transcription Request form") site. - If you have an Essential, Professional, or Enterprise webcast plan, go to the [Professional Services Request site](https://professionalservices.globalmeet.com/). ## During the Live event If you requested live captioning, the captioner will join the event 30 minutes before the scheduled start time and send a welcome message in the Live Captions tab. This is your confirmation that the captioner has joined and is ready for the event. ## After the event If you requested timed captions, you must upload the caption file to your replay, On-Demand, or Simulated Live event. To learn how, see [Add captions to a recorded event](https://helpgm.webcasts.com/books/event-portal-setup/page/add-captions-to-a-recorded-event "Add captions to a recorded event").