Included features

These features are included in the base price of the conference.

Audio recording file

Included in the base price of the conference. Editing services are not included and incur an extra charge.

If you record your conference, you can receive the recording as a downloadable audio file after the event.

Delivery time and format

The recording is available within 1 business day as an MP3 file.

Depending on the length of the conference and editing requests, standard delivery may take up to 5 days.

Click to Join

Included in the base price of the conference. Supports up to 5,000 participants.

Click to Join is the easiest way for participants to join a Greeted or Passcode Entry conference. With Click to Join, there’s no need to dial in. Instead, participants open the browser URL you provide, enter their name and phone number, and our system dials out and instantly connects them.

Important: Click to Join is supported on current versions of Google Chrome, Mozilla Firefox, and Microsoft Edge. Internet Explorer is not supported.

The Click to Join details can be found in the Participant Access Information section of your confirmation email. Provide participants with the Click to Join URL and the accompanying Confirmation Code or Participant Passcode.

Note: As a best practice, provide participants with the dial-in numbers in case they cannot use Click to Join.

The Click to Join link becomes active 15 minutes prior to the scheduled start time. Participants click the link, enter the required fields of information, and click Call Me. Our system dials out to the participant at the number provided, instantly connecting them to the conference with no hold time.

Click to Join sign in page

Conference Controls

Included in the base price of the conference.

The Conference Controls are a web-based console designed to help you manage your conference, view attendees, and take questions. The Conference Controls also provide a private channel for speakers and operators to chat online behind the scenes.

Opening script

Included in the base price of the conference.

Choose what the operator will say when opening the conference. You can have the operator read a standard script or provide your own custom script. If you'd like to introduce the conference yourself, you can have the operator do a countdown to let you know when the conference is live.

Standard script example:

Good day and welcome to the {company name} {conference title} conference call. Today's conference is being recorded. At this time, I would like to turn the conference over to {Mr./Mrs. moderator}, {moderator title}. Please go ahead, sir/ma'am...

Participant list report

Included in the base price of the conference.

When participants dial in to a conference, you can capture up to 2 pieces of information per participant and receive a summary of all information captured in a participant list report after the event. You can capture participant names, company names, regions, etc. In addition, you can capture the phone number the participant dialed from, the time the participant connected, and the time they disconnected.

Note: You can't capture participant email addresses.

For Greeted Entry conferences, an operator greets the participants and transcribes their information before placing them into the conference.

For Passcode Entry conferences, an automated system prompts participants for their names and additional information and then places them into the conference. The recorded information is then transcribed by an operator.

For conferences with Click to Join, participants enter their information when they join the conference.

Delivery time and format

The participant list report is available within 1 business day as an Excel file.

Pre-conference

Included in the base price of the conference.

A pre-conference is included with all conferences by default and can be either 15 or 30 minutes in length. Additional time billed in 30-minute increments.

The conference is open to speakers 15 or 30 minutes before the start time for you and your speakers to discuss, plan, coordinate, or ask the operator any questions. The operator joins this pre-conference and assists with sound checks, confirms conference details, and reviews the opening script before the event starts.

Question and answer

Included in the base price of the conference.

During your conference, the operator can moderate a question and answer session where attendees can ask questions of the speakers. For example, you may have a single Q&A session at the end of the conference. Or multiple Q&A sessions, for example, after each speaker.

Note: Conference Controls is not required to have a Q&A session during the conference but is required if you want to manage the question queue.

Test call

One test call is included in the base price of the conference. Additional test calls are not included and incur an extra charge.

To ensure a smooth conference, you can book a test call before your live event. Test calls can include the following features:

Web-based recording playback

Requires audio recording file. Included in the base price of the conference. Editing services are not included and incur an extra charge.

After your conference, make the event recording available for replay at the same link as the Live event and distribute it to participants who were not able to attend. All Live events are automatically recorded and made available for replay after the event ends for up to 12 months. The event replay includes the web content from your webcast event and the audio from the operator-assisted conference.

Delivery time and format

The replay is available within 1 business day. Depending on the length of the conference and editing requests, standard delivery may take up to 5 days.