Getting Started

Check webinar system requirements, retrieve your username, and reset your password.

Reset your password and retrieve your username

To reset your password or retrieve your username, go to the Admin portal, and below the login form click Forgot your Username or Password?.

Login form on the Admin portal shows the Forgot Your Username or Password option circled

Reset your password

To reset your password, under Forgot Password? enter your username and then click Reset Password. A new password will be sent to the email address associated with your account.

Forgot Password form

Retrieve your username

To retrieve the username, under Forgot Username?, enter the email address associated with your account and then click Retrieve Username. Your username will be sent to the email address associated with your account.

Forgot Username form

System Requirements

System Requirements

System requirements for attendees

You can attend an event on a desktop computer or mobile device - just open the event URL in a supported browser. This article details the system requirements for attending an event.

Note: If you enter the event link in a browser window and the event doesn’t open, access might be blocked by a firewall or your company network security rules. Review our network requirements and make sure the ports and IP ranges in the Webcast Audience Members column are permitted. If you're unsure of your settings, contact your IT Administrator.

Desktop System Requirements

What you need Requirements
Hardware PC or Mac

Note: Your computer must be plugged in and have a sound card with speakers and a monitor with 1024x768+ resolution support.

Operating System
  • Windows 10
  • Windows 8.1 Pro or newer
  • macOS 10.14 or newer
Processor (CPU) Intel Core i5 2.0GHz or better

Note: Less powerful processors will degrade audio and video performance.

Memory (RAM) 4 GB
Browser

Current or previous 5 versions of:

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari (Mac devices only)
Internet Speed A dedicated and wired high-speed internet connection of 1 Mbps or better (upload and download). 2 Mbps or better is recommended to view the event at the highest quality.

Note: To ensure a stable connection, disconnect from the VPN and use a wired internet connection, instead of Wi-Fi. Wi-Fi connections are prone to dips in bandwidth that can negatively impact your event experience.

Mobile System Requirements

What you need Requirements
Hardware
  • Android phone or tablet
  • Apple iPhone or iPad
Operating System
  • Android 5.1 or newer
  • Apple iOS 12 or newer
Browser

Current or previous 5 versions of:

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari (Mac devices only)
Internet Speed A dedicated high-speed internet connection of 1,000 Kbps (1 Mbps) or better (upload and download) or a 4G connection or better.

Note: To ensure a stable connection, disconnect from the VPN.

System Test

Check your system before the event. The diagnostic test checks your computer and network connections to help you troubleshoot problems before the event begins and if you're having issues during the event.

Run the system test »

System Requirements

System requirements for single webcam broadcasts

For events with Webcam as the live acquisition source. This article details the system requirements for broadcasting a Live event or recording a Simulated Live event with a single webcam.

To join the Live Studio and moderate or present, your system must meet the following minimum system and hardware requirements. At least 48 hours before the event, run the system test with the hardware and network you will use on the day of the event.

If you're unable to open the Live Studio, access might be blocked by a firewall or your company network security rules. Review our network requirements and make sure the ports and IP ranges in the Webcast Presenters - Video Events column are permitted. If you're unsure of your settings, contact your IT Administrator.

Live Studio Requirements

If you're joining the Live Studio as a moderator or presenter, your system must meet the following requirements.

What you need Moderators and Presenters
Hardware PC or Mac

Note: Your computer must be plugged in and have a sound card with speakers and a monitor with 1024x768+ resolution support.

Operating System
  • Windows 10
  • Windows 8.1 Pro or newer
  • macOS 10.14 or newer
Processor (CPU) Intel Core i5 3.0GHz or better

Note: Less powerful processors will degrade audio and video performance.

Memory (RAM) 4 GB
Browser

Current or previous 5 versions of:

  • Google Chrome
  • Firefox
  • Microsoft Edge
Internet Speed

A dedicated and wired high-speed internet connection of 3 Mbps or better (upload and download).

Note: To ensure a stable connection, disconnect from the VPN and use a wired internet connection, instead of Wi-Fi. Wi-Fi connections are prone to dips in bandwidth that can negatively impact your video connection.

Broadcasting Requirements

For the best audio and video quality, we recommend that presenters use a:

When you join the Live Studio, you must grant it access to your mic and camera to connect your audio and video.

System Requirements

System requirements for telephone broadcasts

For events with Telephone as the live acquisition source. This article details the system requirements for broadcasting a Live event or recording a Simulated Live event over the phone or with VoIP audio.

To join the Live Studio and moderate or present, your system must meet the following minimum system and hardware requirements. At least 48 hours before the event, run the system test with the hardware and network you will use on the day of the event.

If you're unable to open the Live Studio, access might be blocked by a firewall or your company network security rules. Review our network requirements and make sure the ports and IP ranges in the Webcast Presenters - Audio Events column are permitted. If you're unsure of your settings, contact your IT Administrator.

Live Studio Requirements

If you're joining the Live Studio as a moderator or presenter, your system must meet the following requirements.

What you need Moderators and Presenters
Hardware PC or Mac

Note: Your computer must be plugged in and have a sound card with speakers and a monitor with 1024x768+ resolution support.

Operating System
  • Windows 10
  • Windows 8.1 Pro or newer
  • macOS 10.14 or newer
Processor (CPU) Intel Core i5 3.0GHz or better

Note: Less powerful processors will degrade audio and video performance.

Memory (RAM) 4 GB
Browser

Current or previous 5 versions of:

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Safari (Mac devices only)

Note: Safari is not supported for screen sharing.

Internet Speed

A dedicated and wired high-speed internet connection of 2 Mbps or better (upload and download).

Note: To ensure a stable connection, disconnect from the VPN and use a wired internet connection, instead of Wi-Fi. Wi-Fi connections are prone to dips in bandwidth that can negatively impact your video connection.

Broadcasting Requirements

For the best audio and video quality, we recommend that presenters use a:

When you join the Live Studio and connect with VoIP audio, you must grant it access to your mic to connect your audio.

System Requirements

Webinar network requirements for presenters

Network requirements for presenters can be accessed here: https://webcasts.com/networkresources/

Refer to the right columns for the requirements for presenters based on if it will be an audio or video event. Please provide these instructions to your IT department to ensure your network meets the requirements outlined here.